PAPERLEAF SUPPORT
A little help,
when you need it.
Questions about a document, an export or your purchase? Get in touch.
Email support →paperleaf.support@gmail.com
Before you send
Include your phone model, Android version, app version and what happened. For purchase issues, include your Polar order ID if available. Never send payment-card details or passwords.
Please use a sample document when reporting a problem. Avoid sending identity documents, bank statements or other sensitive paperwork.
How do the five free exports work?
Pages do not count separately. Five free exports are available per Google account. Authorization of a prepared new or changed document uses one export. Re-exporting the same unchanged revision is free. After the allowance is used, a one-time purchase unlocks unlimited exports.
Can I keep working offline?
Document processing and text recognition run on your phone. The scanner needs an initial Google Play services download. Free exports need an internet connection. Activating or restoring purchased Unlimited needs an internet connection and the same Google sign-in used on our website. Activated Unlimited exports work offline.
What happens to my documents if I uninstall?
Uninstalling or clearing app data removes the local library. Save a library backup first. Files you already saved elsewhere remain there. Library backups are free and unencrypted, so keep them somewhere safe.
Can I restore my purchase?
Sign in with the Google account used on our website and reconnect. Paperleaf checks access automatically when you return. You can also use Check access again.
Does editing preserve the original PDF?
Imported PDFs become image pages. You can add text and visual signatures and save a new copy. Original interactive fields, vector text and cryptographic signature validity are not preserved in that copy.